Last updated: June 2026
When and how refunds are issued on trade orders.
Refunds are considered for items that arrive damaged, defective, or not as described, reported within the agreed inspection window.
Contact your account manager with the order number and photos. Approved refunds are returned to the original payment method or as account credit.
These terms apply to all verified trade accounts purchasing for resale across the UAE and GCC. They do not apply to consumers, as Oskar B2B serves business buyers only.
Questions about this policy can be sent to support@oskarb2b.com or by phone on +971-4-2696956. We aim to respond within one business day.
